How does my
alarm system work?
The alarm system may be armed in the "Away" or "Stay"
mode. Once the system is activated, each monitored zone
has the ability to recognize a violation. Once a zone has
been violated, the alarm system then dials the monitoring
station and transmits the message through a telephone
line. Once the signal is received, the alarm system will
wait to send another message if another zone is tripped.
Entering the code and turning off the system will end this
process. |
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Why is my
motion sensor providing false detections?
A motion detector may activate falsely due to improper
installation of the device above a heater or furnace.
Movement of objects such as balloons, blinds, and curtains
within the range of a motion detector may also trigger an
alarm activation. The motion detector may require
relocation or adjustment by your technician. |
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Why does my
keypad display the yellow trouble light and is beeping?
An alarm panel will normally display the trouble light and
beeps when the system has lost electrical current or other
internal problems. To stop the beeping simply press the #
on any keypad and call your technician. |
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Why is my
system not communicating correctly?
An alarm system may lose communications for several
reasons. The telephone line the system communicates
through may be inoperable or equipment on the alarm system
may not be functioning properly. Operational malfunctions
within your phone company or your monitoring station may
also be possible reasons for communications failure. |
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How do I
power down my alarm system?
An alarm system should be powered down as a last resort to
reset the system out of alarm status. The transformer must
be located and unplugged. (Often the screw that secures
the transformer to the outlet will need to be removed.)
Once the transformer is unplugged, you must also remove
the battery connection. Both terminals on the battery
should be unplugged to ensure the alarm system would shut
down. Always contact your monitoring station before
powering down the system as this may send a tamper alarm
signal. |
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Why does my
keypad not display the green ( ready ) light ?
Your keypad is informing you that the alarm system is
not ready to turn on (arm. Common reasons for this are
that a door or window is not completely closed, a motion
detector may be sensing movement, or a previous alarm has
not been cleared out of the memory. Correct the condition
and the alarm system will be ready to arm. |
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I have call
waiting on my phone line. Can that affect my service?
No. The alarm system is designed to seize your phone line
in order to call the Customer Monitoring Centre. It will
then release the line in order for the Customer Monitoring
Center to notify you that an alarm signal was received. |
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How do I
change the people listed on my call list?
Just contact
Les Alarmes Nouveau Concept by telephone at
514-212-5946 or use our online form in our
contact us page.
Have your personal identification code ready in order to
make your changes. Make sure to tell everyone on your call
list what to do in case they receive a call from Customer
Monitoring Centre. |
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What if my
system isn't working right?
Les Alarmes Nouveau Concept will be happy to
investigate any problems you're having with your
equipment. Just call 514-212-5946 for any
service-related issues. |
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If there is a
problem, can you turn my system off from the Customer
Monitoring Centre?
No. Your system is an independent unit and can only be
turned off at your keypad. |
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If I lose
electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will
activate to maintain your alarm protection for several
hours. In the event your battery is low, a low-battery
signal will be sent to your Customer Monitoring Centre. |
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If I have an
emergency, should I call Customer Monitoring Centre first?
No. If you have an emergency, call 911 first. If you are
unable to call 911, then depress the panic or fire alarm
button on your touchpad, and our Customer Monitoring
Centre will request emergency services. |
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Am I
responsible for testing my system regularly?
Yes. It is your responsibility to make sure that your
system is in good working order, However most systems
installed by
Les Alarmes Nouveau Concept test themselves once a day
with the Customer Monitoring Centre. regularly initiates a
communications performance test. It's easy to test your
system; just refer to your owner handbook or call
514-866-2295 and follow the simple instructions. If
you find that a part of your system is not working
properly, call
Les Alarmes Nouveau Concept at 514-212-5946 to
request repair. |
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