Les Alarmes Nouveau Concept
8 Cadman
Dollard des Ormeaux, Québec
H9B 1X5
T: (514) 212-5946
F: (514) 683-3436

 Alarmes Nouveau Concept
 Residential and Commercial Security Systems

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Security cameras Residential and Business security systems alarm system installations
Frequently Asked Questions
How does my alarm system work?
The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials the monitoring station and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
Why is my motion sensor providing false detections?
A motion detector may activate falsely due to improper installation of the device above a heater or furnace. Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by your technician.
Why does my keypad display the yellow trouble light and is beeping?
An alarm panel will normally display the trouble light and beeps when the system has lost electrical current or other internal problems. To stop the beeping simply press the # on any keypad and call your technician.
Why is my system not communicating correctly?
An alarm system may lose communications for several reasons. The telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. Operational malfunctions within your phone company or your monitoring station may also be possible reasons for communications failure.
How do I power down my alarm system?
An alarm system should be powered down as a last resort to reset the system out of alarm status. The transformer must be located and unplugged. (Often the screw that secures the transformer to the outlet will need to be removed.) Once the transformer is unplugged, you must also remove the battery connection. Both terminals on the battery should be unplugged to ensure the alarm system would shut down. Always contact your monitoring station before powering down the system as this may send a tamper alarm signal.
Why does my keypad not display the green ( ready ) light ?
Your keypad is informing you that the alarm system is not ready to turn on (arm. Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.
I have call waiting on my phone line. Can that affect my service?
No. The alarm system is designed to seize your phone line in order to call the Customer Monitoring Centre. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.
How do I change the people listed on my call list?
Just contact Les Alarmes Nouveau Concept by telephone at 514-212-5946 or use our online form in our contact us page. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from Customer Monitoring Centre.
What if my system isn't working right?
Les Alarmes Nouveau Concept will be happy to investigate any problems you're having with your equipment. Just call 514-212-5946 for any service-related issues.
If there is a problem, can you turn my system off from the Customer Monitoring Centre?
No. Your system is an independent unit and can only be turned off at your keypad.
If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Centre.
If I have an emergency, should I call Customer Monitoring Centre first?
No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and our Customer Monitoring Centre will request emergency services.
Am I responsible for testing my system regularly?
Yes. It is your responsibility to make sure that your system is in good working order, However most systems installed by Les Alarmes Nouveau Concept test themselves once a day with the Customer Monitoring Centre. regularly initiates a communications performance test. It's easy to test your system; just refer to your owner handbook or call 514-866-2295 and follow the simple instructions. If you find that a part of your system is not working properly, call Les Alarmes Nouveau Concept at 514-212-5946 to request repair.


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